You agree to keep your password, if any, confidential and use only your Account login and password when logging in. You are fully responsible for all activities that occur under your Account even if such activities or uses were not committed by you. We will not be liable for any loss or damage arising from the unauthorized use of your password or your failure to comply with this paragraph.
HPFVH reserves the right to impose limits on certain features or restrict your access to parts of or the entirety of any Site and the Content, products, and services made available through each Site, in its sole discretion, and without notice or liability. HPFVH also reserves the right, in its sole discretion, to terminate your Account, membership registration, access, or use of any Site and the related services, or any portion thereof, at any time without notice. We will not be liable to you or any third party should we exercise these rights. Upon termination, you will have no Account or similar membership rights to the applicable Site. Our proprietary rights, disclaimers of warranties, indemnities, limitations of liability, and miscellaneous provisions shall survive any such termination. We may provide notice of termination, if at all, by regular mail or email.
Your privacy is important to us. See our Privacy Statement, available at www.healthypawsvet.ca/privacy-policy/ for information on the privacy and security practices of HPFVH.
To facilitate the purchase of products, product support, and other services we may provide you, you agree that HPFVH and/or its third-party service providers may collect, use, store, and transmit personally identifiable information about you, including information that identifies your computer, mobile device, tablet, operating system, software, and peripheral hardware. In addition, HPFVH and/or its third-party service providers may collect and store non-personally identifiable usage statistics. HPFVH and/or its third-party service providers may use this information in the aggregate, in a form that does not personally identify you, to improve its products and services and may share anonymous aggregate data with third parties.
The safety of children is very important to us. Although the Sites are intended for use by persons at least 13 years of age, and we have processes in place to help prevent participation in our Site communities and use of our services by persons under 13 years of age at the time of registration, we cannot prohibit minors from visiting the Sites and must rely on parents and guardians (at least 18 years of age at the time of use) to decide which materials are appropriate for children under 13. We will not knowingly collect personal information from children. Please see our Privacy Statement for more information.
All information made available through Sites is for general information and educational purposes only. While certain Information provided through the Sites may be provided by a licensed veterinarian or certified veterinarian technician (collectively, “veterinary care professionals”), any advice provided through the Sites should not be considered veterinary medical advice, is not intended to diagnose, treat or cure your pet and is not a substitute for professional veterinary care advice, diagnosis or treatment from a treating veterinarian. We do not represent or warrant that any health, behavior, wellness, or other suggestions or recommendations made, referred to, described, or provided through the Sites will be safe, appropriate, or effective for your pet. For any medical or health-related advice concerning the care and treatment of your pet, contact your regular veterinarian or local veterinary hospital.
IF YOU BELIEVE YOUR PET IS EXPERIENCING A MEDICAL EMERGENCY, SEEK APPROPRIATE EMERGENCY VETERINARY MEDICAL CARE IMMEDIATELY. NEVER DISREGARD YOUR VETERINARY CARE PROFESSIONAL’S ADVICE OR DELAY SEEKING SUCH ADVICE BECAUSE OF ANY INFORMATION COMMUNICATED THROUGH OR OTHERWISE RELATED TO THE SITES.
You may be able to access your pet’s health records or other information via the Sites. By choosing to access such Information via the Sites, you consent to receive certain electronic pet health care records, including but not limited to vaccination records, which may be provided via a web browser or email application connected to the Internet, or through other means. The pet health records or other information contained on the Sites has been collected and/or prepared by HPFVH as a service to its visitors. While HPFVH has used reasonable efforts to verify that the information on the Sites is useful to its visitors, HPFVH does not warrant or guarantee its accuracy or timeliness. If you choose to order pet medications or other prescription products via the Sites you are waiving the confidentiality of those order records, to the extent applicable, with respect of third parties necessary to fill those prescriptions. The Sites do not sell products for purchase by children. If you are under 18, you may use the Sites to purchase products only with the involvement of a parent or guardian and some products may be subject to other restrictions or limitations.
If you wish to purchase any product or service made available through any Site (“Purchase”), you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, or other payment related information, including your shipping address. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply is true, correct, and complete.
Use of Communication Services
The Sites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service.
We have no obligation to monitor the Communication Services and we do not control or endorse the content, messages, or information found in any Communication Service, therefore, HPFVH specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized HPFVH spokespersons, and their views do not necessarily reflect those of HPFVH.
HPFVH reserves the right to review materials posted to a Communication Service and to remove any materials at its sole discretion. HPFVH also reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. HPFVH reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in HPFVH sole discretion.
Automated Chat Bot
Our Sites, including the App, may use an automated chatbot to provide customer support and offer additional information regarding certain services. You understand that the chatbot may provide information that is inaccurate or erroneous and it is not a substitute for talking to a human. HPFVH does not guarantee the accuracy or reliability of the chatbot responses and it is not liable for your use of the chatbot.
Materials Provided to HPFVH or Posted on the Sites
By using the Sites, you agree that any information (except for purchase information) or Content you send to HPFVH to contribute to the Sites, or that you submit, post, upload, input, or display on the Sites, is not confidential (“User Material”).
By submitting any solicited or unsolicited User Material you grant HPFVH, and its successors and assigns, an irrevocable, worldwide, non-exclusive, unrestricted, sub-licensable and transferable, royalty-free license to use, modify, reproduce, edit, adapt, translate, reformat, prepare derivative works of, transmit, publicly display, publicly perform and distribute the User Material in all forms and in all media and in all manners, without any restriction or notice as to changes or alterations for any advertising, promotion, publicity or any other lawful purposes; and to publish your name in connection with your submission. The User Material you submit may be altered for the purposes of proper publication by HPFVH. You waive any claims you may have based on any usage of your User Material and release HPFVH from any and all liability related to the distribution, publication, and dissemination of these items, including publication on the Internet. You waive any and all moral or integrity rights with respect to the User Materials you have submitted to HPFVH or that you submit, post, upload, input, or display on the Site. No compensation will be paid with respect to the use of any User Material, as provided herein. HPFVH is under no obligation to post or use any User Material you may provide and may remove any User Material at any time in HPFVH’s sole discretion.
By posting, uploading, inputting, providing, or submitting any User Material you represent and warrant that you own or otherwise control all of the rights to the User Material including, without limitation, all rights necessary for you to provide, post, upload, input, submit or display the User Material, that the User Material does not infringe any intellectual property rights of any individual or entity, including the photographer who took the photos and/or videos you have submitted; and that these items do not contain any material that otherwise violates any criminal prohibition. You acknowledge that HPFVH is relying upon and would not use the User Material you submit in the absence of these terms.
We may, at our sole discretion, remove User Material that we determine is unlawful, fraudulent, harassing, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or infringes or violates any party’s intellectual property or other proprietary rights or our Terms. This includes comments concerning our competitors, vendors, business partners, service providers, associates, and affiliates.
HPFVH is not liable or responsible for any User Material provided by its users or other third parties for use on the Site. Contributions to this Site by third parties do not necessarily represent the view or opinions of HPFVH. HPFVH may not preview user content before it appears on the Site. Users can be held liable for any illegal or prohibited user content they provide to the Site, including among other things, infringing, defamatory or offensive materials.
You may only download Content displayed on a Site for non-commercial, personal use, provided you also retain all copyright, trademark, and other proprietary notices contained in the Content. Except as expressly authorized herein, or by an authorized representative of HPFVH, or by license, HPFVH strictly prohibits modifying, transmitting, distributing, reusing, reposting, “framing” or using the Content, including the text, images, audio and/or video for public or commercial purposes. Downloading images of products for sale within a Site is strictly prohibited. You may not copy, modify, remove, delete, augment, add to, publish, transmit, or participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit the Content of any Site, in whole or in part.
All content and collective work comprising the Sites, including information, articles, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other artwork and material is protected by copyright, trademark, patent, or other proprietary rights under United States, Canadian and/or international laws and held by HPFVH and/or the original creator of the material, including HPFVH’s affiliates, partners, suppliers and/or visitors or users of any Site who have contributed material to the Sites (for more information, see Materials Provided to HPFVH or Posted on the Sites above). These rights are valid and protected in all forms, media, and technologies existing now or developed in the future.
All trademarks, service marks, logos, slogans, domain names and trade names are the property of their respective owners and are licensed to, or otherwise used with permission by, HPFVH. All intellectual property used on the Sites may not be reproduced, copied, or otherwise manipulated in any manner without express, written permission of the owner. HPFVH disclaims any proprietary interest in intellectual property other than its own.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITES IS AT YOUR OWN RISK.
THE SITES AND ALL INFORMATION, CONTENT, SOFTWARE, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE SITES FOR ANY PURPOSE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. HPFVH AND ITS OFFICERS, DIRECTORS, AND EMPLOYEES, AS WELL AS ITS THIRD-PARTY AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS, AND ANY THIRD-PARTY WHO POWERS OR SUPPORTS THE SITES FOR HPFVH (COLLECTIVELY, “THIRD PARTIES”), CANNOT AND DO NOT WARRANT THAT YOUR USE OF ANY SITE AND THE CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE SITES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED OR THAT THE WEBSITE AND/OR THE SERVERS THAT MAKE THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS. NEITHER HPFVH NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE SITES OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGES YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE SITES. NEITHER HPFVH NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY, OR COMPLETENESS OF THE CONTENT PROVIDED ON THE SITES OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THE SITES.
HPFVH AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AND CONDITIONS OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HPFVH OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW. ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HPFVH OR ITS THIRD PARTIES SHOULD NOT BE SOLELY RELIED UPON FOR PERSONAL, MEDICAL, LEGAL, OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. INFORMATION REGARDING SPECIFIC THERAPIES OR STANDARDS OF CARE SHOULD BE VERIFIED THROUGH OTHER RELIABLE AND TRUSTWORTHY SOURCES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HPFVH AND/OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, INJURY, DAMAGES FOR LOSS OF USE, LOSS OF LIFE, LOSS OF DATA OR LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR INABILITY TO USE THE SITES, INCLUDING ANY USE OF THE SITES, OR THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS PROVIDED THROUGH THE SITES, THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF HPFVH OR ANY OF ITS THIRD PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES.
If you believe that your work or User Material has been copied, displayed, or distributed in a way that constitutes copyright infringement, please notify our Legal Department.
A notification of claimed infringement must be a written communication as set forth below, and must include substantially all of the following: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (b) a description of such copyrighted work(s) and an identification of what material in such work(s) is claimed to be infringed; (c) a description of the exact name of the infringing work and the location of the infringing work on the Service; (d) information sufficient to permit HPFVH to contact you, such as your physical address, telephone number and e-mail address; (e) a statement by you that you have a good faith belief that the use of the material identified in the manner complained of is not authorized by the copyright owner, its agent, or the law; (f) a statement by you that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on the copyright owner’s behalf.
If you have any questions about these Terms please contact us at:
Healthy Paws Forward Veterinary Hospital
2024, 2060 Symons Valley Pkwy NW Calgary AB T3P 0M9
In connection with your use of any App, HPFVH reserves the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if HPFVH so chooses.
HPFVH reserves the right to change, modify, suspend, or discontinue all or any aspects of the Sites, any App, any Content, products and/or services, made available through the Sites at any time without prior notice.