2024, 2060 Symons Valley Pkwy, NW Calgary, AB T3P 0M9
Mon - Fri: 7:30 Am - 8 Pm Sat: 9 Am - 5 Pm

Terms of Use and Legal Notices

These are the specific terms and conditions regarding your use of Healthy Paws Forward Veterinary Hospital’s websites and any online or mobile application (each an “App”) that run on any smartphones, tablets, or other devices, that link to these terms of use, including without limitation healthypawsvet.ca, shop.healthypawsvet.ca (collectively, the “Sites”)

Your use of the Site, including all its content and collective works such as data, software, photographs, videos, stories, articles, sounds, music, artwork, graphics, and other information and materials (collectively “Content”), as well as any products or services made available through the Sites, are subject to these terms of use. Your use of any Site constitutes your agreement to comply with all terms, conditions, and legal notices contained herein (these “Terms of Use”) in addition to any other terms, conditions, and legal notices that may appear on or within any Site.

These Terms of Use do not apply to any Healthy Paws Forward Veterinary Hospital (HPFVH) website or App that does not display or include a link or other reference to these Terms of Use or that has its own terms of use.

Accounts and Security

To access certain features, products, or services, registration of an account (“Account”) may be required. You are obligated to maintain accurate and current Account information. Any failure to comply can lead to the termination of your Account. You are solely responsible for safeguarding your Account’s password and any activities or actions under your Account.

Service Modification and Account Termination

HPFVH reserves the unilateral right to modify, restrict, or terminate access to any part or all of its services without prior notice. Any termination may result in the loss of access and use of the service. Rights and obligations under these terms will survive the termination of your access.


Your privacy is important to us. See our Privacy Statement, available at www.healthypawsvet.ca/privacy-policy/ for information on the privacy and security practices of HPFVH.

Consent to Use of Data

To facilitate the purchase of products, product support, and other services we may provide you, you agree that HPFVH and/or its third-party service providers may collect, use, store, and transmit personally identifiable information about you, including information that identifies your computer, mobile device, tablet, operating system, software, and peripheral hardware. In addition, HPFVH and/or its third-party service providers may collect and store non-personally identifiable usage statistics. HPFVH and/or its third-party service providers may use this information in the aggregate, in a form that does not personally identify you, to improve its products and services and may share anonymous aggregate data with third parties.

Intended for Users Over 13 Years of Age

Our services are designed for users who are at least 13 years old. However, it is the responsibility of parents or guardians to monitor their children’s use of our services and to determine which materials are age-appropriate for those under the age of 13.

Limitations on Information and Advice

The information available through our services is intended solely for informational purposes. Even though some content may be provided by licensed veterinary professionals, it should not replace professional veterinary advice or treatment. HPFVH does not guarantee the suitability or safety of any recommendations for your pets.

Pet Health Records and Other Information Are Provided by HPFVH

By using our services, you consent to electronic access to your pet’s health records and acknowledge that ordering pet products via our services may involve disclosure of certain order details to third parties as necessary.


If you wish to purchase any product or service made available through any Site (“Purchase”), you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, or other payment related information, including your shipping address. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply is true, correct, and complete.

Prohibited Uses

You commit not to use our services for any unlawful activities, to infringe on others’ rights, or in a manner that could impair or damage our service delivery infrastructure.

Contribution of User Material

Any content you contribute to our services becomes non-confidential. By submitting content, you grant HPFVH a royalty-free license to use, adapt, and distribute your contributions across our platforms.

Interaction with Third-Party Sites

Links within our services may direct you to third-party websites, which are not under HPFVH’s control. We hold no responsibility for the content or accuracy of these external sites.

Mobile App Licensing

Upon downloading our App, you receive a limited license to use the App on your device, subject to the terms outlined here.

Downloads Restricted

You may only download Content displayed on a Site for non-commercial, personal use, provided you also retain all copyright, trademark, and other proprietary notices contained in the Content. Except as expressly authorized herein, or by an authorized representative of HPFVH, or by license, HPFVH strictly prohibits modifying, transmitting, distributing, reusing, reposting, “framing” or using the Content, including the text, images, audio and/or video for public or commercial purposes. Downloading images of products for sale within a Site is strictly prohibited. You may not copy, modify, remove, delete, augment, add to, publish, transmit, or participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit the Content of any Site, in whole or in part.

Intellectual Property Rights

All content within our services is protected by copyright laws. Unauthorized use of any service content for commercial purposes is prohibited.

All trademarks, service marks, logos, slogans, domain names and trade names are the property of their respective owners and are licensed to, or otherwise used with permission by, HPFVH. All intellectual property used on the Sites may not be reproduced, copied, or otherwise manipulated in any manner without express, written permission of the owner. HPFVH disclaims any proprietary interest in intellectual property other than its own.

Limitation of Liability

HPFVH offers its services on an “as is” basis, without warranties of any kind. We shall not be liable for any damages arising from your use or inability to use our services.


Reporting Copyright Infringements

For copyright infringement claims, please contact Healthy Paws Forward Veterinaryv Hospital directly with your notice.

Healthy Paws Forward Veterinary Hospital
2024, 2060 Symons Valley Pkwy NW Calgary AB  T3P 0M9
(403) 475-7297

Modifications to Terms of Use/Site

HPFVH reserves the right to modify these Terms of Use at any time by posting revised Terms of Use on any Site. Your continued use of our services after such modifications constitutes your acceptance of the new terms.